Returns & Exchanges
At Mastercard, we want you to be completely satisfied with your fashion purchase. If you are not entirely happy with your order, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the products are in their original condition.
Print and Attach Label
Download and print your prepaid shipping label from the portal and securely attach it to the outside of your return package.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking receipt to monitor the status of your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing